Medical Coordination Office

The Medical Coordination Office (MCO) at Bumrungrad International is a unique and complimentary service designed to provide streamlined access and individual cultural support to our international patients. The MCO comprises Arabic and International teams: 8 coordination physicians and 3 coordination nurses while international team has 9 coordination physicians 1 coordination nurse and 1 coordination officer representing over 30 countries and speaking more than 10 languages.
From your initial email correspondence with our medical staff until the day you return home, our Coordination Physicians and nurses will be available to assist you.

Medical Coordination Services Include

• Provide assistance to Medical Enquiry team in gathering clinical history, reviewing related medical records of enquired patients in order to get initial specialist recommendation on investigations and treatments.
• Provide assistance in getting transparent estimated price for the course of treatment.
• Provide assistance in scheduling doctor appointments in coordination with different clinics in the hospital.
• Provide assistance in scheduling telemedicine appointments.
• Provide assistance in coordination with Medical Transport team for those who need medical evacuation services.
• Provide assistance in coordination with Third Party Payers such as insurance companies, embassies, and other related agencies.
• Make special arrangements according to the needs of patients such language support, VIP meet and greet, patient escort services, etc.
• Provide assistance in coordination with Business Center for travel and accommodation.

• Make hospitality rounds for in-patients
• Review and contemplate probable and current clinical problems
• Coordinate with the care team for clarifying clinical concerns, if any
• Facilitate and support family meetings with the care team to clarify treatment plan and outcome, if required
• Generate detailed oriented medical reports

• Provide assistance to ensure all patient’s requirements and expectations are met (Example: Medical Reports, Medical Summary etc.)
• Provide assistance in coordination with Medical Transport team for those who need repatriation to their home countries (Fit To Fly Certificate)
• Make follow-up calls or email patients and families after arriving their destinations to ensure safe transport
• Provide assistance in coordination with hospital pharmacies, hospital representative offices or shipment companies, for those who need to buy medication from hospital

The Medical Coordination Office is located on the 10^th floor of Building-A (Clinic Building). Patients may request the services of Medical Coordination Office through customer service counters, registration counters, and nursing counters or upon contacting hospital for an appointment.

Bumrungrad Hospital’s Medical Coordination Office is the most comprehensive international medical support team in Asia designed to provide a stress-free medical care while abroad.

Medical coordination team

International Medical coordination