Cookies Policy



Bumrungrad Hospital Public Company Limited ("Bumrungrad Hospital", "we" or "us") have prepared this Cookies Policy for any individual who uses our Online Services as defined below (collectively, the "users", "individuals" or "you").

Our Cookies Policy explains how we use cookies and other similar technologies for storing information on our websites including,,, (each a "website") and the Keyoniq application downloadable from the Apple Store and the Google Play store (collectively, the "Bumrungrad Online Services" or "our Online Services"). This policy also explains the choices you can make about our use of cookies or similar technologies on your device (such as your PC, tablet or mobile phone).

For more information on how we use the personal information we collect about you when you use our Online Services, please see our Privacy Policy.

What Are Cookies?

Cookies are small text files that are sent to and stored on your computer, smartphone or other device for accessing the internet, whenever you visit a website. Cookies allow a website to recognize a user’s device and perform certain functions to ensure seamless user experiences and website security.

Cookies are used for a variety of reasons, such as remembering language preferences, letting users navigate between pages efficiently, verifying a user and carrying out essential security checks. Some cookies are required for a website to function and disabling all cookies may prevent users from using certain websites or certain features of a website. Therefore, cookies are essential to the functioning of the website.

In this policy, ‘cookies’ can also mean other technology that collects data while you use our websites and mobile apps.

Session And Persistent Cookies

We will use cookies when you visit our website, and all cookies are either session cookies or persistent cookies.

Session cookies last for the length of your visit to our website and are deleted when you close your browser. Session cookies are primarily used to support navigation and remember what interactions you can help with security. For instance, they can keep you logged on as you move around a website.

Persistent cookies remain on your device when you close your browser until they expire or you delete them from your cache. They enable us to remember things about you as a returning visitor. For instance, they can remember your user ID when you log in to our Online Services. They can also store your choices and preferences for when you return to our Online Services. Most organizations including us find cookies useful to see how people use their websites so they can improve performance and the content they provide.

First And Third Party Cookies

Whether a cookie is first or third party depends on where it comes from.
First party cookies are created and set by us or on our behalf on our Online Services.

Third party cookies are created and set by third parties such as entity, organization, or company that we are using on our Online Services (for instance, Google Analytics, live chat, social sharing buttons, ad networks and providers of external services like web traffic analysis services). Please note that we have no control over or responsibility for third party cookies unless third party cookies are placed upon our request or under our authorisation (in which case we will ensure that appropriate safeguards are in place with the third party to ensure their fair use of cookies).

Why We Use Cookies

We use cookies to:
Make our Online Services work, keep them secure and comply with our legal obligations.
Save your preferences, such as language, region, name, and password for future visits to our websites and apps including automatic log-in next time.

Enable third party plugins to work, for instance for the purpose of live chat.
Analyse how users use our Online Services and create statistical analysis of activity on our Online Services so we can improve them and enhance your user experience.

We may provide access to some data collected through cookies to third parties for the purpose of receiving their advice on how we can improve your user experience on our Online Services. In any case, we will only share your personal information with third parties in accordance with our Privacy Policy.

Our Cookies And Your Choices

Different types of cookies perform different functions on our Online Services. Some cookies are needed to make the Online Services work. Others are needed to make some functions work.

Except for strictly necessary cookies, most cookies will expire after a defined period of time.


Contact Us

If you have any questions about this Cookies Policy or you want to exercise any of your rights under the applicable law, please contact us via our feedback form.

Alternatively, if your personal information is subject to the EU data protection law (e.g. you are a citizen of an EU member state), you can contact us at [email protected]