Bumrungrad Enhances value-based care with “Japanese Healthcare Excellence”, customized initiatives exclusively for Japanese patients

July 10, 2023

Bumrungrad International Hospital introduces the "Japanese Healthcare Excellence" project, designed to cater to the healthcare needs of our esteemed Japanese patients with precision, convenience and dedication.

Bumrungrad International Hospital introduces the "Japanese Healthcare Excellence" project, designed to cater to the healthcare needs of our esteemed Japanese patients with precision, convenience and dedication.

“Our patients are always our utmost priority, and we are consistently working towards providing them with easily accessible, convenient, and swift services. Incorporating the essence of Omotenashi to serve our Japanese patients is of paramount importance to us,” remarked Daniel Kastner, Chief Transformation Officer at Bumrungrad International Hospital.

The "Japanese Healthcare Excellence" initiative involves an extensive suite of services tailored to Japanese patients as the followings,
  1. The Japanese Business Partner Service Desk, functioning in partnership with Prestige International since July 1st, 2023, offers on-site assistance with eligibility verification, acquisition of GOP (Guarantee of Payment), and insurance company service coordination, ensuring utmost efficiency and convenience for our clients.
  2. A 24/7 dedicated Japanese Language Contact Center, operational since June 28, 2023, manages calls and chats in Japanese for appointments and inquiries. Moreover, Bumrungrad now provides one-on-one telemedicine services between patients and the hospital, and caters to appointment scheduling and inquiries via the Japanese language Bumrungrad LINE Official Account from 7:00 to 19:00 (Thailand time).

In a recent landmark achievement, Bumrungrad hosted its inaugural medical symposium with TOKUSHUKAI Medical Group. Renowned physicians from both globally recognized healthcare institutions discussed the latest medical technologies not yet introduced in their respective countries. Bumrungrad contributed its expertise in "Genetic Cardiac Arrhythmia Treatment through the EP Ablation Technique (Brugada syndrome, etc.)" and "Atrial Fibrillation Ablation." Simultaneously, TOKUSHUKAI physicians shared insights on "Tricuspid Valve Repair Using the da Vinci Surgical Robotic System" and "Total Replacement of the Entire Aorta Using Stent Graft and Open Surgical Aortic Replacement for Chronic Thoracoabdominal Aortic Dissection."

Dr. Takeki OHASHI, Vice President and Head of Cardiovascular Surgery Department at Nagoya Tokushukai General Hospital, expressed his delight at collaborating with Bumrungrad International Hospital during this symposium. Dr. Kazuo KATO, Chief Medical Officer and President of the Cardiology Center at Tokushukai General Hospital, extended his appreciation for the chance to collaborate with Prof. Dr. Koonlawee Nademanee, Cardiologist and Director of the Bumrungrad Heart Institute. The symposium sought to promote the exchange of knowledge and advance cardiovascular disease treatment for all attendees. 

Prof. Dr. Koonlawee Nademanee articulated his heartfelt sentiment that “it's indeed a momentous honor for Bumrungrad to engage in a collaborative endeavor with highly respected TOKUSHUKAI Medical Group physician teams. This symposium not only strengthens our global healthcare network but also symbolizes Bumrungrad's well-earned recognition and esteem within Japan's stringent medical community. This partnership serves as a testament to our commitment to healthcare excellence and a reflection of our dedication to fostering global medical collaborations for the benefit of our patients”.

Bumrungrad remains committed to offering safe, convenient, and empathetic healthcare services tailored to meet the needs of its Japanese patients. The "Japanese Healthcare Excellence" initiative symbolizes our ongoing commitment to continually enrich the healthcare journey for Japanese patients.


For additional information or inquiries, please:
  • Japanese Service Counter’s LINE Official account (QR code)
  • Call 1378 (local calls only)
  • Visit the Japanese Service Counter and Lounge, 10th floor Sky Lobby, Building A, Bumrungrad International Hospital