Calling an Ambulance

Try to stay calm, and speak clearly when asked additional questions by the operator. This will help the patient receive the best ambulance service.

Some questions you may be asked include:

  • Where is the patient?
  • What is the phone number you’re calling from?
  • Are you with the patient right now?
  • Is the patient awake?
  • Is the patient breathing?
  • What is the name, age, gender of the patient?
  • Does the patient have any known medical problems?
  • Is the patient a Bumrungrad patient? If so, what is the Hospital Number?

Taking the time to answer these any other questions will not delay the ambulance response. Help is already on the way while you are providing this information on the phone.

DO NOT hang up before the dispatcher tells you it is okay to do so.


Language Support

If you do not speak English or prefer to speak in your native language, please ask for an interpreter and we will provide one for you. In case of an emergency, it may be best to ask a Thai-speaking person nearby to speak to the dispatcher and explain exactly where you are, so the ambulance can arrive without delay. While the ambulance is on the way, we’ll get an interpreter to help answer the remaining questions about the patient’s condition.

The Emergency Center at Bumrungrad International Hospital in Bangkok, Thailand stands by 24 hours a day to respond to the emergency medical needs of patients from Thailand and throughout Indochina.

When should you call an ambulance?
Instead of driving to the hospital for emergency care, there are times when an ambulance may be more appropriate.

Ask yourself the following questions:
  • Is it life-threatening?
  • Could the condition get worse and become life-threatening on the way to hospital?
  • Could moving the patient cause further injury?
  • Are the skills and equipment of emergency medical personnel needed in this situation?
  • Would distance or traffic conditions cause a dangerous delay in getting to the hospital?
  • 24-hour On-site Team of Emergency Physicians
    • Emergency & aviation medicine
    • Surgery 
    • Anesthesiology 
    • Cardiology 
    • Pediatrics 
    • OB/GYN 
    • General internal medicine 
    • Intensive care 
  • Trained nurses with advanced cardiac life support (ACLS) training 
  • 24-hour onsite surgical team  
  • Neonatal intensive care (NICU) transport team: domestic & international 
  • Aviation medical evacuation team
    • Trained by the Defense College in emergency medical evacuation techniques
    • Available for medical evacuation 24-hours a day from points throughout Indochina  
  • Multi-system medical & surgical trauma care
  • 24-hour emergency cardiac catheterization at the Heart Center 
  • 24-hour emergency room
  • Trauma Center 
  • Private examination rooms including OB/GYN and eye examination facilities 
  • Observation area 
  • Ambulance and critical care transport fleet 
  • "Globetrotter" neonatal intensive care transport module 
  • Fully licensed medical heliport & helicopter service 
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Contact Information

  • Emergency Center
    Tel: +66 2011 5222
  • Tele-Consultation with Doctor Click

Service Hours

  • Emergency Center
    24-hours daily


  • Emergency Center
    Building B, Ground floor, South Wing
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