Cookies Policy

 

Bumrungrad Hospital Public Company Limited ("Bumrungrad Hospital", "we" or "us") have prepared this Cookies Policy for any individual who uses our Online Services as defined below (collectively, the "users", "individuals" or "you").

Our Cookies Policy explains how we use cookies and other similar technologies for storing information on our websites including www.bumrungrad.com, www.e-vitallife.com, Keyoniq.com, www.vitallifeintegratedhealth.com (each a "website") and the Keyoniq application downloadable from the Apple Store and the Google Play store (collectively, the "Bumrungrad Online Services" or "our Online Services"). This policy also explains the choices you can make about our use of cookies or similar technologies on your device (such as your PC, tablet or mobile phone).

For more information on how we use the personal information we collect about you when you use our Online Services, please see our Privacy Policy.
 

What Are Cookies?

Cookies are small text files that are sent to and stored on your computer, smartphone or other device for accessing the internet, whenever you visit a website. Cookies allow a website to recognize a user’s device and perform certain functions to ensure seamless user experiences and website security.

Cookies are used for a variety of reasons, such as remembering language preferences, letting users navigate between pages efficiently, verifying a user and carrying out essential security checks. Some cookies are required for a website to function and disabling all cookies may prevent users from using certain websites or certain features of a website.

In this policy, ‘cookies’ can also mean other technology that collects data while you use our websites and mobile apps.

 

Session And Persistent Cookies

All cookies are either session cookies or persistent cookies.

Session cookies last for the length of your visit to our website and are deleted when you close your browser. Session cookies are primarily used to support navigation and remember what interactions you can help with security. For instance, they can keep you logged on as you move around a website.

Persistent cookies remain on your device when you close your browser until they expire or you delete them from your cache. They enable us to remember things about you as a returning visitor. For instance, they can remember your user ID when you log in to our Online Services. They can also store your choices and preferences for when you return to our Online Services. Most organizations including us find cookies useful to see how people use their websites so they can improve performance and the content they provide.

 

First And Third Party Cookies

Whether a cookie is first or third party depends on where it comes from.

First party cookies are set by us or on our behalf on our Online Services. 

Third party cookies are set by third parties on our Online Services (for instance, Google Analytics, live chat, social sharing buttons, ad networks and providers of external services like web traffic analysis services). Please note that we have no control over or responsibility for third party cookies unless third party cookies are placed upon our request or under our authorisation (in which case we will ensure that appropriate safeguards are in place with the third party to ensure their fair use of cookies).

 

Why We Use Cookies

We use cookies to:

  1. Make our Online Services work, keep them secure and comply with our legal obligations.
  2. Save your preferences, such as language, for future visits to our websites and apps.
  3. Enable third party plugins to work, for instance for the purpose of live chat.
  4. Analyse how users use our Online Services and create statistical analysis of activity on our Online Services so we can improve them and enhance your user experience.

We may provide access to some data collected through cookies to third parties for the purpose of receiving their advice on how we can improve your user experience on our Online Services. In any case, we will only share your personal information with third parties in accordance with our Privacy Policy.
 

Our Cookies And Your Choices

Different types of cookies perform different functions on our Online Services. Some cookies are needed to make the Online Services work. Others are needed to make some functions work.

Except for strictly necessary cookies, most cookies will expire after a defined period of time as reported below:
 

Cookies Categories What Cookies Do Your Choices
Strictly Necessary These cookies are needed to run our websites and apps, enable you to receive our Online Services (e.g. booking a medical appointment), keep our websites and apps secure, and comply with legal obligations that may apply to us.
  • We would not be able to operate our Online Services without using strictly necessary cookies.
We do not use these cookies to gather information about you that can be used for marketing or purposes other than the provision of our Online Services.
 
These cookies can be disabled through your browser settings, but to do so would prevent our Online Services from functioning properly and would therefore significantly affect your user experience.
ASP.NET_SessionId This cookie is used for storing a customer's session ID which is used to identify the customer. Session ID is then used to store the customer's data for 15 minutes so they do not have to rekey information when navigating between pages. This is a first party session cookie.
ARRAffinity This cookie is set by the Microsoft Azure hosting platform. It is used for load balancing to make sure the visitor page requests are routed to the same server in any browsing session. This is a third party session cookie.
Performance These cookies collect information about how you use our Online Services, for example which pages you visit most often and if you get error messages from certain pages. 
This helps us to:
Improve the performance of our Online Services.
Improve the services and content provided through our Online Services.
Improve your user experience.
We do not use the information that we gather with these cookies to identify you or make any assessment or profiling about you as an individual. All such information is anonymous and is only used to improve how our Online Services work.
 
By using our Online Services you agree that we can place these types of cookies on your device. You can disable these cookies through your browser settings, but without these cookies we can’t learn how our Online Services perform and improve your user experience.
_dc_gtm_UA-# This cookie is set by Google Analytics. The cookie is necessary for other cookies to be loaded correctly. This is a third party session cookie.
_ga This cookie is set by Google Universal Analytics. The cookie is used to distinguish unique visitors to our website. This is a third party persistent cookie.
Expires in 2 years.
_gid This cookie is set by Google Universal Analytics. The cookie is used to store each page visited on the website. This is a third party session cookie.
ai_user This cookie is set by the Microsoft Azure Application Insights software. The cookie collects statistical usage data of a website over time. This is a third party persistent cookie.
Expires in 1 year.
Functional Functional cookies enable a website or third party plug-in to remember choices you have made (such as your log in details) and your customized preference settings for your future visits to our Online Services. Functional cookies also enable services such as embedded video players to function correctly.Examples of functional cookies include:
Website Search
Live Chat

The information collected through functional cookies may or may not be anonymised but in any case it cannot track your browsing activity on third-party websites.

We do not use any targeting cookie to profile you, infer any information about you or make any assessment or decision about you.
 
By using our Online Services you agree that we can place these types of cookies on your device. You can disable these cookies through your browser settings, but without these cookies we can’t remember the choices you have made, and some functionality such as our Live Chat service or site search will not be available.
SnapABugHistory This cookie is set by our third party live chart software. It stores data to remember your preferences for future visits. As this cookie is set by a third party, we cannot control the expiry. This is a third party persistent cookie.
Expires in approximately 1 year.
SnapABugRef This cookie is set by our third party live chart software. The cookie records the landing page and origin of a visitor. As this cookie is set by a third party, we cannot control the expiry. This is a third party session cookie.
SnapABugVisit This cookie is set by our third party live chart software. The cookie detects a new chat session. As this cookie is set by a third party, we cannot control the expiry. This is a third party session cookie.
CONSENT This cookie is set by our Google Custom Search feature. This is a third party persistent cookie.
Expires in 7192 days.

Contact Us

If you have any questions about this Cookies Policy or you want to exercise any of your rights under the applicable law, please contact us via our feedback form.

Alternatively, if your personal information is subject to the EU data protection law (e.g. you are a citizen of an EU member state), you can contact us at itservicedesk@bumrungrad.com.