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Organizing treatment at Bumrungrad is easy. The following
is a step-by-step guide from appointments to admissions.
Appointments
Making an appointment is the necessary first step. You can do this several ways.
Our appointment officers will provide you with appointment dates and times as well
as provide you with costing information for the services you require.
Once you've arrived at the Hospital:
Registration
All new patients need to register upon entering the hospital. To expedite this process,
you are encouraged to complete the registration form in advance and bring it to the hospital.
You are kindly asked to present yourself at the
International Patient Center on the 3rd Floor to collect your hospital registration
card and to confirm your appointment date and time. IPC staff will then direct you
to the appropriate clinic in time for your consultation.
Consultation
Your physician consultation is very important, because it is the moment when you
can discuss your medical issues face-to-face with your doctor. If you are traveling
from overseas, this will be the first time you meet with your doctor so it critical
that he/she understands:
- Your medical needs
- Your expectations
- Your medical history
Most people have a good idea of what the procedure or outcome they want (“I
want bigger breasts" or "a flatter stomach”), and the physician’s responsibility
is to listen and then explain what can be done, the procedures or techniques to
achieve your objectives, and the risks and costs involved.
You will have a lot of questions to ask, so preparation is key to make the most
of your consultation. We suggest that you:
- Write your questions down to make sure you remember them
- Come with your medical history/survey already completed
- Bring any photos or visuals aids that will help explain what it is you want or expect
from treatment
Note: have a look at our
frequently asked questions section - you may also want to clarify some of
these points with your surgeon.
Pre-Surgical Tests
Prior to admissions and surgery, your physician will require you to undergo laboratory
investigations and/or diagnostic examinations to ensure that you are fit for surgery.
These tests are standard hospital procedure and they do incur a cost. Some packages
include pre-surgical tests and diagnostics as part of the total package price, while
others do not. Please consult your physician.
Admission and Payment
If you are having surgery or any in-patient medical services, you are required to
go through an admissions process. The admissions desk is located on the 2nd floor
of the main hospital building.
A registered nurse is on hand to help you complete requisite consent forms, coordinate
your room assignment and answer any questions you might have before being shown
to your room.
At admissions, you will be required to pay a deposit for your medical treatment.
Deposits range from 50% - 100% of the estimated procedure cost.
Insurance
If you intend to use insurance to pay for your medical treatment, please be aware
of the following:
- Normally, private insurance DOES NOT cover cosmetic surgery or medical procedures
deemed ‘elective’, especially if you are traveling overseas for treatment.
Read your policy carefully to see if your medical expenses are reimbursable.
- If your insurer agrees to pay for treatment, it will need to supply you with a letter
of guarantee, detailing the terms and conditions of coverage.
- If Bumrungrad International has an established agreement with your insurer, then
payment conditions will be determined by that agreement. If not, you will be asked
to pay for treatment first and then submit a claim to your insurer for reimbursement.
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